Frequently Asked Questions

When will Pharmacy Simulator launch and be available to purchase?

Pharmacy Simulator is available now. It provides a comprehensive interactive learning experience for both hospital and community pharmacy, and is a great way to prepare for your oral exams, your student placements, or accrue continuing professional development credits.

Pharmacy Simulator has been available in Early Access form since 2019, and has transitioned to a full production release as of November 2021. Available on PC, Mac, Android, and iOS devices.

What countries/languages do you support?

Pharmacy Simulator was originally developed in Australia for Australian students, but has been designed to support regional variations. It is already possible to create scenarios for any region, but the existing scenarios are primarily set in Australia or the USA, and the software itself has only been carefully tested in English, French, Traditional Chinese, and Ukrainian. Many other languages are supported by the software, although the quality of the translations is poor in some cases. If you'd like to help us translate Pharmacy Simulator into your language, please get in touch!

What devices/operating systems do you support?

Pharmacy Simulator is compatible with PC, Mac, Android, and iOS. However, since it is a fully 3D experience very low-end devices may not be able to run Pharmacy Simulator. Most devices produced in the past 5 years should be ok, but some low-end or older devices may struggle. For desktop/laptop devices we recommend 8+Gb of RAM, and for mobile devices we recommend 3+Gb of RAM, although we have reports of Pharmacy Simulator working on devices with as little as 1Gb of RAM.

How do I write scenarios?

Pharmacy Simulator includes scenario editing features that allow you to write, edit, and share your own scenarios. From the main menu select the "Edit Scenario" option

For more information about how scenarios are written, and best-practices for writing good scenarios, refer to the relevant section of the user manual.

How do I find products/medicines/drugs?

Some new users do not realise they can use the dispensing computer and dispensing robot to automatically fetch the products off the shelf and bring them to you. See the relevant section of the user manual for more info.

Since Pharmacy Simulator is aimed at student and practicing pharmacists, we do assume a certain level of knowledge about product range/selection. If you are unsure what type of product to use for a given patient, try intentionally failing the scenario and reading the feedback scorecard for tips. Users are also encouraged to search online references for advice about appropriate product selection. You can open a web browser by interacting with the dispensing computer.

We are also considering methods of categorising/tagging products, so it is clearer what they are commonly used for, as a way to better support our novice users.

I'm doing everything right, but I cannot get the maximum score!?

Usually in this case users are making an error of omission - they are failing to do something that they should do. Are you missing something?

In particular, some new users do not realise they have to physically give the product to the patient. Use the dispensing computer to fetch the product, then click/tap on it and select "Give". Then tap/click on the patient to give the product to the patient.

Why is Pharmacy Simulator sold as a subscription? Can't I just buy it?

Pharmacy Simulator is primarily built for pharmacists and student pharmacists, and is intended to be a serious educational tool. For this to work, we need to support a wide range of content, across a wide range of skill levels and a diverse set of regions. This also provides inherent limitations in terms of the size of our available market: our product is not particularly well suited to the general consumer market, outside of the pharmacy industry.

Since the market is relatively small, and we want to be able to provide ongoing support and updates, we determined that a subscription model would fit best. However, because we depend on having a large, diverse, and active community of users to keep generating new scenarios, we have attempted to keep the price as low as possible.

For the time being we do offer a lifetime subscription option, which is valid for 100 years and is competitively priced. However, we may not be able to keep this option available long term.

Revenue we generate is invested back into the further development of our products, so by becoming a subscriber you are investing in better educational tools for the future. The more users we can attract to our service, the better we can make it for everyone.